Privacy Policy

Effective Date: April 3, 2026

Top Hat File & Serve, Inc. (“Top Hat,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of the information entrusted to us by our clients. This Privacy Policy explains how we collect, use, store, and protect your personal information in connection with our legal support and process serving services.

Information We Collect

We collect the following types of personal information in order to provide our services:

Contact Information: Names, email addresses, phone numbers, and mailing or billing addresses.

Payment Information: Billing details necessary to process payment for services rendered. Payment information is handled securely and is not retained beyond what is required for transaction processing and record-keeping.

Case and Legal Information: Case numbers, court information, legal documents, and other materials provided to us in connection with the service of process or court filing requests.

How We Collect Information

We collect information directly from you when you contact us, submit an order for service, communicate with our staff by phone, fax, or email, or access our secure client portal. Our public website does not use tracking technologies, analytics tools, or third-party data collection scripts.

How We Use Your Information

We use the information we collect solely to fulfill the services you have requested. This includes processing and completing service of process assignments, filing documents with courts, communicating with you regarding the status of your files, processing payments, and maintaining records as required by law or professional standards.

We do not use your information for marketing purposes and do not send promotional email communications.

Client Portal

Our secure client portal is a separate platform that allows you to access the status of your files online at any time. Information submitted through or stored within the client portal is subject to the security practices described in this policy and is accessible only to authorized users.

Data Security

We take the security of your information seriously. We maintain physical, electronic, and procedural safeguards designed to protect your personal and legal information against unauthorized access, disclosure, or misuse. Access to client files and case information is restricted to authorized personnel only.

Retention of Information

We retain personal and case information for as long as necessary to fulfill the purposes for which it was collected, comply with applicable legal obligations, resolve disputes, and enforce our agreements.

Your Rights

You have the right to request access to the personal information we hold about you, to request correction of inaccurate information, or to inquire about the deletion of your information where retention is no longer legally required. To make a request, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Top Hat File and Serve, Inc.
Toll Free: (877) 230-4794
Local: (303) 962-9200
Fax: (303) 962-9205
Email: contactus@tophatfileandserve.com